Extended 60-Day Money Back Guarantee
17/11/2023: we are now offering extended 60-Day Holiday Returns! Shop with confidence this Black Friday and Holiday Season.
At DailyPuzzles, we're committed to providing you with a seamless online shopping experience. That's why we back every purchase with a 60-day money-back guarantee. Whether you've received a damaged item or simply had a change of heart, we're here to help.
Initiating a Return
Step 1: Reach out to us here.
Step 2: Before sending any items back, ensure you receive a return authorization from our team. Returns sent without prior authorization might not be accepted.
Return Criteria
| Eligible for Return | Not Eligible for Return |
|---|---|
| ✅ Defective Products | ❌ Popped cubes |
| ✅ Damaged Products | ❌ Broken 2x2 corners (replacement parts available!) |
| ✅ Items not as described | ❌ Items not in their original condition or packaging |
| ✅ Change of mind | ❌ Custom Products (made to order) |
Understanding Popped Cubes
A 'pop' refers to the disassembly of a cube without any breakage. Although modern speedcubes seldom experience pops, they can occasionally happen due to the intrinsic design of speedcubes. The good news? Popped cubes can be easily reassembled. Should you require assistance, don't hesitate to reach out to us!
Defective or Damaged Deliveries
Should your item arrive defective or get damaged during transit, we'll liaise with the manufacturer for a warranty claim on your behalf. Most often, manufacturers supply free replacement parts. However, in cases of severe damage, they might opt to send you a brand-new item.
Return Shipping
For returns based on reasons other than a change of mind, DailyPuzzles has got you covered. We'll either shoulder the return shipping costs or provide a complimentary return label for our warehouse.