7-day exchange
If you change your mind, you can request an exchange within 7 days of receiving your order. Items must be unused, in their original packaging, with all parts included.

How to request an exchange
Email help@dailypuzzles.com.au with your order number and the item you would like to exchange. We will reply within 1 business day with instructions. Please do not send items back before contacting us.

Faulty, damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us within 7 days with your order number and a photo or short video. We will send a replacement or give you a refund. For low-value items you will not need to post the item back.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. Nothing in this policy limits those rights.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Not eligible for change-of-mind exchange
Gift cards, and items that have been used or damaged after delivery.

Questions? Email help@dailypuzzles.com.au or WhatsApp +65 8832 0702.