How long will it take to dispatch my order?
All orders placed before 9AM ACDT (Adelaide) time are usually picked, packed and dispatched on the same business day- when this isn't possible It will take 1-2 business days for your order to be packed and leave our warehouse. After this depending on your shipping method, the transit time will vary.
Your order is shipped with a tracking number included which includes email updates when your order is out for delivery. Packages are by default signature required on delivery but you can request to leave in a safe place.
Australia Shipping Option
|Australia Post Standard Tracked 3-7 Business Days||3-7 Business Days||A$5.95|
|Australia Post Express Tracked 1-3 Business Days||1-3 Business Days||A$11.95|
|FREE Australia Post Standard Tracked 3-7 Business Days (Orders over A$99+)||3-7 Business Days||Free over A$99+|
|International Shipping Option||Delivery Time||Starting Cost|
|Australia Post Standard International Shipping||5-15 Business Days||$5.50USD|
|Australia Post Express International Shipping||ETA shown at checkout||$10.00USD|
|DHL Express||2-7 Business Days||
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at email@example.com. We can't guarantee we will be able to halt the dispatch process to do this, but we will let you know if this isn't possible.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched providing the parcel is not in the immediate queue for dispatch.. If an order has already been dispatched, please refer to our refund policy.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
PRE-ORDER & BACK-ORDER ITEMS
If you are purchasing a pre-order item with other products, your order will be shipped once all items are in stock. If you want or need other products first we suggest you order them separately. We list the estimated dispatch date in the description of the product to keep you up to date.
TAXES, DUTIES & CUSTOM FEES
If you are based in Australia, your order will arrive 100% tax free. If you are based outside of Australia you may incur duties or taxes levied by your local government. The receiver is responsible for paying for any of these charges that you may incur. Please check your local post office to find out if you will incur these fees.
This policy is applicable to all orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
If you have any questions about our shipping process or anything else shipping related, please contact us here.